How John Protected His Arkansas Home
Living in Bella Vista, Arkansas, John and his wife know how easily extreme weather cuts off electricity. Winter ice storms coat power lines until they snap. Spring and summer bring tornadoes and severe windstorms that knock out local transmission infrastructure. Because a local electric cooperative serves their area, restoring power across remote terrain can take days. Faced with unpredictable weather in the Ozark Mountains, John decided it was time to secure his home with a standby generator.
From Big Box Stores to Proven Performance
John’s path to backup power reflects how most homeowners navigate their buying decisions. Shopper research reveals that buyers frequently start by browsing price points, brand options, and generator specs online and at big box stores.
While evaluating options at retail, John recognized that purchasing the equipment was only step one—he needed expert installation, accurate load sizing, and local ongoing service. He also wanted a system backed by real-world customer trust. With an average 4.7 out of 5.0 rating across more than 250 verified customer reviews, Briggs & Stratton emerged as the clear leader for long-term dependability.
Customer Satisfaction Spotlight
Across more than 250 verified reviews, Briggs & Stratton home standby generators earn a 4.7 out of 5.0 average rating for starting reliability, heavy load capacity, trusted engine performance, and long-term peace of mind.
Local Expertise and Precise Sizing
Wanting a trusted professional who specialized exclusively in Briggs & Stratton systems, John connected with Chris Jones at CJ’s Electric, Inc. Chris evaluated the home's square footage and peak power needs, recommending a Briggs & Stratton 20kW home standby generator to power the entire household—including the central air conditioner—without interruption.
“I sell Briggs & Stratton because, in my book, there’s only one brand I would ever offer to my customers and that’s Briggs because of their technical support,” Chris says. “Generac just wants the sales, and it doesn’t matter who sells their units. Kohler makes a great faucet, but I’m not too hyped on their products and their tech support isn’t helpful. Briggs & Stratton will go beyond to help a customer and support their dealers.”
The Result: Reliable Backup and Community Peace of Mind
Since the installation, John’s 20kW unit has engaged automatically during several power outages, delivering instant backup electricity. Today, John and his family stay warm in the winter, cool in the summer, and can even offer assistance to neighbors when the local grid fails.
“If the grid goes down, we can stay cool or warm and even help our neighbors out,” says John. “It’s peace of mind and that’s a big deal for myself and my family.”
Frequently Asked Questions (FAQs)
Why do homeowners start their backup generator research at big box stores?
Big box stores offer an easy baseline for pricing, generator sizes, and initial brand comparisons. However, most buyers quickly turn to certified local dealers to handle load calculations, local permits, electrical installation, and ongoing maintenance.
Can a 20kW Briggs & Stratton generator run a central air conditioner?
Yes. Briggs & Stratton 20kW standby generators deliver high motor starting power (kVA) to start heavy electrical loads, allowing homeowners to power central air units alongside essential household lights, appliances, and electronics.
What customer rating do Briggs & Stratton standby generators hold?
Briggs & Stratton standby generators hold an average rating of 4.7 out of 5.0 stars across 250+ customer reviews, highlighting high customer satisfaction in engine reliability, automatic operation, and local dealer support.